Returns, Damage & Replacements

Damage, incorrect or incomplete delivery

Please contact customer care within 48 hours of delivery. Share the order number, clear photographs and an unboxing video where available. Keep the product and all original packaging until the case is reviewed.

Eligible returns

Do not send any item back without written confirmation. Customer care will confirm eligibility, return instructions and the available resolution after reviewing the product, order type and condition.

Non-returnable orders

Personalised, made-to-order, altered and final-sale objects cannot ordinarily be returned unless they arrive damaged, incorrect or materially defective.

Resolution

Depending on the case and stock availability, the resolution may be replacement, repair, store credit or refund through the original payment method. Processing begins after the required information and, where applicable, the returned item are received.

Email hello@grahhasthi.com with the subject Damage Support and your order number.